If you're having trouble finding the status of your MA state refund, I would first double-check that it's been successfully efiled and accepted using this FAQ:
https://ttlc.intuit.com/replies/3319882
If it has been accepted, then I would go to the Massachusetts website using the link below. It appears you can check the status either online or by phone.
https://www.mass.gov/how-to/check-the-status-of-your-tax-refund
Lastly, if you are still unable to track the status of your MA state refund, I would contact someone at the Massachusetts Department of Revenue directly, and see if they are able to access your information. Contact information can be found in the link below:
https://www.mass.gov/orgs/massachusetts-department-of-revenue