You will need to call in and speak to an agent for a refund.
We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.
Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.
If you're using TurboTax Online:
If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.
Downloaded a state software in error and want to cancel as it will not work in my state. Want a refund the purchase price.
Refund requests for a state product can only be handled by contacting TurboTax Customer Support via the TurboTax FAQ below. Use the keywords billing issues so you get to the right person.