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New Member
posted Jun 4, 2019 11:10:13 PM

But before you e-file, we need a little more information that we didn't need earlier

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3 Replies
New Member
Jun 4, 2019 11:10:15 PM

After 3 hours - yes 3 hours of tech support and no solution. I decided to reinstall Turbo Tax; I first tried to use the Repair feature but that encountered an error and failed. I then decided to do a full reinstall of Turbo Tax and then run the update feature and the product worked smoothly like it always had in past years for me.

New Member
Mar 1, 2020 12:02:49 PM

I just got off the phone with a rep who was very helpful. The issue got solved from doing the following:

 

  • Go to the TT app
  • Click on Forms in the upper left corner
  • Go to CA (or your state) Forms section (scroll all the way down)
  • Go to "Info Worksheet"
  • Click on your personal info that was giving the issue before (Name, SS, Address, etc.). Or just remove all personal info.
  • Then go back and click Easy Step on the top left corner
  • Act as if you were going to file
  • You might have to reenter your personal info again
  • Should be good to go.

Returning Member
Feb 21, 2022 12:38:04 PM

RIDICULOUS!  I've been stuck in this goddamn loop for hours now.  Doesn't TT even test or improve their state products EVER???  Jesus H Christ.  What a bunch of idiots.  I get this loop problem every year.  Endless loop that blocks CA e-filing.  Have to print and mail it in.  TT SUCKS (on CA state product)