Have you tried tracking via the IRS website? https://www.irs.gov/refunds
Also, please see below for additional details concerning refunds and possible delays:
Why is it taking so long..an why is turbo sending me messages about going into my account to pay for the service an I haven’t even gotten the money back
According to the IRS, they are "continuing to process tax returns, issue refunds and help taxpayers to the greatest extent possible." Please refer to the following link for an update on what's happening.
https://www.irs.gov/newsroom/taxpayer-assistance-center-statement
When you filed your 2019 tax return, you chose Pay With My Refund, which lets you deduct your TurboTax fees from your IRS tax refund instead of paying them with a credit or debit card.
Before we debit your account, you will receive 4 emails from us:
You can be auto-debited if you signed up for Pay With My Refund and your refund is sufficient, but the IRS is still holding your refund 36 days after your original estimated refund date.
Per the Refund Processing Agreement, you authorized us to debit your bank account if your refund was insufficient to cover your fees:
In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.