I received an invoice for services I did not apply for. Please delete and resend the corrected invoice. I did not ask for or use turbo tax sole proprietor live assistance. Please remove this line on the account and resend.
Order number: IEFEC5WB30638992
Total charges: $374.35
Debit account number: xxxxxx9114
Automatic debit on: 06/06/2025
Qty Item Amount
| 1 | TURBOTAX ONLINE PRIORITY CARE TAX YEAR 2024 | $0.00 |
| 1 | TURBOTAX ONLINE LIFETIME AUDIT DEFENSE TAX YEAR 2024 | $0.00 |
| 1 | TURBOTAX LIVE ASSISTED MAX TAX YEAR R2024 | $69.00 |
| 1 | TURBOTAX ONLINE STATE CT TAX YEAR 2024 PREP | $64.00 |
| 1 | TURBOTAX SOLE PROPRIETOR LIVE ASSISTED TAX YEAR 2024 | $219.00 |
| 1 | TURBOTAX ONLINE ID MONITORING AND RESTORATION AND LOSS INSURANCE TAX YEAR 2024 | $0.00 |
| Sales Tax: | $22.35 | |
| Total: | $374.35 |
This is a public user forum. Nothing account-specific is handled here. Only TurboTax Support can help you with a bill you have received. I'll assume you chose to pay your fees out of your Federal refund, and the Federal refund has been delayed at the IRS, so you got a bill for the fees. Is that correct? In any case, here's how to reach Support to discuss your charges:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Say "billing issue" if asked by AI triage.
FAQ: Why was my bank account auto-debited for the TurboTax fees?