All of my previous years filings and documents aren't showing up under my account email/username. I need help accessing my information.
When I login, it's showing I don't even have an account with TurboTax which is incorrect. I have no idea how to retrieve the previous years filings/info even tho it should be available bc I have filed multiple years in a row
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.