I filed my taxes through this app. I have waited a few months and haven't got them. I checked the irs website and it said I should have got them months ago. I tried to contact suport and they said I couldn't change the bank info. I then tried to find the bank info to check it, and was unable to due to their poor instructions. As a result I'm left without my money and no idea where it went or how to get it. This is my first time doing taxes any help would be great. I need to know how to get my money.
Do you not remember how you chose to receive your refund?
Did you choose to pay your TurboTax fees from your federal refund instead of paying by credit card before you filed?
if you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank. That bank gets your refund first from the IRS. They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.
When you choose "refund processing" TurboTax gets its fees when the IRS releases your refund. Your refund goes to the third party bank. The bank takes out your fees and then that bank sends the rest of the refund to you.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service