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New Member
posted Jun 7, 2019 3:17:14 PM

$99 was randomly withdrawn from my checking account and I did not purchase any services from TurboTax. I would like an explanation and a refund.

0 2 320
2 Replies
Level 15
Jun 7, 2019 3:17:15 PM

You didn't use Turbo Tax at all to File your tax returns?

Were the fees supposed to come out of your refund?
If the IRS is taking too long to send your refund.  See What if the IRS reduces your refund or delays it.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2552376-what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees">https://ttlc.intuit.com/questions/2552376-what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees</a>  

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3302146">https://ttlc.intuit.com/replies/3302146</a>

You should have received 4 emails asking for the fees.  If you don't pay they will debit your account.  You had to agree to it.

Not applicable
Jun 7, 2019 3:17:16 PM

if you didn't use TT services why are you posting from TT deluxe?