Can you clarify if you are using the online software or the desktop version of the program?
If you are online, you may need to use the following steps to clear your cache and cookies to help resolve any browser issues.
If you are using the desktop version of the software, you can try to update your software by selecting Online and then Check for updates to update your program and help resolve the issue.
If neither of these solutions assist, you may need to contact us to get product support assistance.