2019 tax form not available online despite having been filed

I filled out the online TT forms for both 2019 federal and state taxes this past April. A few days later, I received email notification that both returns had been accepted ("Your federal tax return was accepted by the IRS.") and I received the projected refunds several weeks later. However, I neglected to print a copy of my 1040 and state form, but when I log into my TT account, it behaves as if my federal form is incomplete (as is my state form). I tried the TT robo-help (utterly worthless) and finally was placed into queue for a human, but was then told the wait times were "greater than 1 hour", and was then told I keep my line in the queue and would receive a call back. That was nearly five hours ago and still... crickets.

Would dearly love an explanation as to what's going on and guidance as to how I can print my fed and state forms (needed for both record-keeping AND a state renter's rebate).