How to recover access to your Intuit Account
What’s the fastest way to get into your Intuit account?
The quickest way to get into your account is to try our self-serve account recovery process. Enter your phone number, email, or user ID. If those options won't work, select Try something else.
How do I recover my Intuit account if I can’t use my email or phone number?
If you can't access your email or phone number, and therefore can't receive a code, fill out the form below.
Select the Recover my account button to access the account recovery form. Be sure to fill out every field exactly as it appears on your account.
What if I can sign in but just need to update some of my account information?
If you can sign in to your Intuit Account, but need to update your contact info, we have instructions to help you.
Can an Intuit employee make changes to my account for me?
For your security, only you can make changes to your Intuit Account. Our specialists can't update or modify your account information.
How long will it take to process my account recovery request?
We'll process your request during our regular business hours (every day, 5 AM to 9 PM PT). If you submit after hours, we'll process the request the next morning.
Why didn’t I receive an Intuit verification code in my email?
It can take a couple of minutes for your code to arrive. Here are a few things you can do:
Check your junk mail or spam folder to see if the email went there.
Check all email addresses you might've used to sign up for your account.
Request a new verification code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call on the sign-in page.
If you lost your phone, check your text messages online at your cell carrier’s website.
Why was my account recovery request denied?
Your ID was expired—The photo ID you submitted is no longer valid. Resubmit using an ID with a future expiration date.
We couldn't read your ID—The image of your ID was unclear or some information wasn't visible. To improve your photo:
Take a photo of your ID by itself—don't include other items in the shot.
Place your ID on a dark background for contrast.
Remove your ID from any sleeve, holder, or protective cover.
Before submitting, review your photo and confirm all text and details are easy to read.
We didn't receive a valid ID—The document you submitted doesn't meet our requirements. Here's what to keep in mind:
Accepted forms of ID:
Driver's license
State-issued ID
Passport
Please do not submit:
Military IDs
Social Security cards
We couldn't find your account—We weren't able to locate an account matching the user ID and email address you provided. Double-check that both are entered correctly and try again.
Your address didn't match—The address you provided doesn't match what we have on file for your account. Make sure you're entering the address currently associated with your account.
We couldn't verify account ownership—We found an account, but we weren't able to confirm that it belongs to you based on the information provided. This can happen when account details don't clearly match your identity. To protect your security—and the security of all our customers—we're unable to grant access to an account without sufficient verification, even if some details appear similar.
What you can do:
Double-check that the user ID and email address you provided are the ones associated with your account.
Contact our support team for further assistance.
