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'There is an update available' message when attempting to e-file

by TurboTax•4• Updated 2 months ago

If your TurboTax Desktop software isn't up to date with the latest release, you'll get this message when you try to e-file.

To resolve this issue, update TurboTax. After the update installs, restart TurboTax, select File, and e-file your return.

If you keep getting this message after updating TurboTax, reboot your computer and try e-filing again.

In rare cases, you'll keep getting this message even after restarting Windows. If that happens:

  1. Uninstall TurboTax.
  2. Browse to C:/Program Files (x86)/TurboTax/ and delete the Deluxe 20XX folder (substitute your product's year for XX and your version for Deluxe if you're using a different version).
  3. Reinstall TurboTax and return to the File section to e-file.