If your TurboTax software isn't up-to-date with the latest release, you'll get this message when attempting to e-file.
Update TurboTax. After the update installs, restart TurboTax, select File, and e-file your return.
If you keep getting this message after updating TurboTax, reboot your computer and try e-filing again.
In rare cases, you'll keep getting this message even after restarting Windows. If that happens:
- Uninstall TurboTax
- Browse to C:/Program Files (x86)/TurboTax/ and delete the Deluxe 20XX folder (substitute your product's year for XX and your version for Deluxe if you're using a different version)
- Reinstall TurboTax and return to the File section to e-file