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How do I fix e-file reject IND-507-01?

by TurboTax•666• Updated 3 weeks ago

E-file reject code IND-507-01 usually means that someone else has already claimed your dependent on their return. This could be the other parent or even the dependent themselves. Dependents can't be claimed on multiple returns, as the IRS rejects any extra attempts to claim the same dependent.

For confidentiality reasons, the IRS can’t disclose who claimed the dependent, but there are two ways to resolve this reject code.

First, check that you've entered their Social Security number(s) correctly

  1. Not using TurboTax Online? Go instead to the instructions for Mobile and Desktop versions that follow.
  2. Go to the Personal profile screen, and under Your household, select the dropdown arrow for each dependent in turn and look at the Social Security number(s) you’ve entered for your dependent(s).
    • Double-check those numbers listed with their Social Security card(s). The IRS uses the information directly from the Social Security Administration to verify the info on a return.
  3. If the Social Security number is incorrect, you can update it and continue to refile your return.

If the Social Security number is correct, you have three options

Locate your 2025 IP PIN - if you don’t have one, you can visit Get an IP PIN.

  1. Once you have the 6-digit PIN, select Federal and then Other Tax Situations.
  2. Expand Other Return Info and select Start or Revisit next to Identity Protection PIN.
  3. Select ‘Yes’ to the IP PIN question, then the pencil icon to enter your PIN.

Note: You're only able to fix tax year 2024 e-file with an IP PIN. Earlier tax years will need to be paper-filed.  

You can also e-file by removing the dependent from your return altogether.

  1. Go to the Personal profile screen, and under Your household, select the dropdown arrow for the dependent and select the trashcan icon to remove the dependent that’s already been claimed.
  2. Continue through the screens to refile your return.

If unable to e-file by adding an IP PIN, and you want to claim your dependent, you’ll need to print and mail your return. The IRS will contact both claimants to determine who rightfully gets to claim the dependent. Once they decide, they'll adjust your refund or amount owed accordingly.

  • On the screen that lists your dependents and Social Security numbers, answer Yes and continue to print your return. We’ll include instructions on how and where to mail it.

To fix this rejection, you'll need to leave the TurboTax app and sign in to a browser.

  1. Sign out of the app by selecting More from the bottom menu, then Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com with the same user ID and password you used for the app.
  3. Fix and refile your return in TurboTax Online using the instructions from the TurboTax Online section above.

To add an IP PIN and e-file:

  1. Search for “IP PIN” and select Jump to IP PIN.
  2. Select Yes to Did you get an Identity Protection PIN from the IRS for this year’s taxes? (Note: if the IP PIN is still needed, follow the instructions above to obtain an IRS IP PIN from IRS.gov.)
  3. Once the IP PIN is added, follow the instructions to review and e-file return.

To remove a dependent and e-file:

  1. Open TurboTax and continue past the Rejected message until you're back in your return.
  2. Select the Personal Info tab and continue to the Your Personal Info Summary screen.
  3. Select Edit next to the dependent, and then Delete on the next screen. Answer Yes and then Done.
  4. Next, select Review and complete the review process.
  5. When you’ve finished, we'll move you to the File section where you can e-file your return again.

To claim the dependent and paper file:

  1. Open TurboTax.
  2. At the Rejected message, select Help Me Fix It.
  3. Confirm that the Social Security numbers are correct and follow the onscreen instructions to file a paper return.

It's possible that somebody filed a fraudulent return using your dependent's info. If you think this might have happened, look at these identity theft resources: