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Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

SOLVEDby TurboTax328Updated January 13, 2023

You may have received an email from our partner Santa Barbara Tax Products Group (SBTPG) regarding a hold on your federal refund. TurboTax is committed to protecting your personal information. If we or our partners detect unusual activity in relation to your account or filing, we'll notify you to make sure that you recognize the activity.

Why would my refund be placed on hold?

Here are some other reasons you may have received this email:

  • An incorrectly entered bank account number in your direct deposit information Learn more
  • Using a bank account that belongs to another person Learn more

You can contact SBTPG toll-free at 1-877-908-7228 or go to their secure website if you need more information.

Note: If you received this email but you didn't use Pay With My Refund (or TurboTax for that matter), somebody might be trying to use your info to file a fraudulent return. Contact us so one of our agents can assist you.

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