TurboTax HelpTurboTax HelpIntuit

Error: "A version of TurboTax is already installed..."

SOLVEDby TurboTaxTurboTax Windows14Updated 1 month ago

The following message can appear when installing TurboTax (similar messages may occur in older versions as well):

A version of TurboTax is already installed. You need to remove it before you can install this version. To remove TurboTax, use Add/Remove Programs on the Control Panel.

This happens when a previous TurboTax installation didn't finish installing or uninstalling, leaving it in a broken state. The remaining files are detected by the TurboTax installer, which then thinks the program is already installed.

Solution

Uninstall TurboTax and then reinstall it.

If that fails:

  1. Forcefully uninstall TurboTax
  2. Manually delete these three folders (replace XX with the 2-digit tax year):
    • Windows 7 
      • C:ProgramDataIntuitTurboTaxTYXX
      • C:Program FilesTurboTax[version] 20XX, where [version] is Basic, Deluxe, Premier, or Home & Business
      • C:Users[user]AppDataRoamingIntuitTurboTaxTYXX, where [user] is your user name
  3. Install TurboTax again

Was this helpful?

You must sign in to vote, reply, or post
Dynamic AdsDynamic Ads