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E-file reject IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number must match the e-file database

SOLVEDby TurboTax192Updated December 08, 2021

This rejection can occur when your Identity Protection Personal Identification Number (IP PIN) doesn’t match the one in the IRS’s records.

To resolve this, start by finding your 6-digit IP PIN:

  • This will be on the CP01A letter you received in December or January for your 2021 taxes. IP PINs for prior tax years won't work.
  • If you lost your letter or never received one, retrieve your IP PIN online at IRS Get An Identity Protection PIN (IP PIN).
  • If you're unable to retrieve your IP PIN online, you can have it reissued (allow up to 21 days).

Once you have your IP PIN, select your platform for instructions on how to fix and re-file your return:

  1. Find the Notice CP01A you got from the IRS for this tax year.
  2. Sign in to your account and select the Fix it now button.
  3. Select Federal from the left menu.
  4. Select Other Tax Situations at the top of the screen.
  5. Select Revisit next to Identity Protection PIN (you might have to select Show more next to Other Return Info first).
  6. Next to your name, review the number under Identity Protection PIN. Compare it to the number you got from the IRS on Notice CP01A.
    • If this number is correct, see What if my Identity Protection PIN matches my Notice CP01A? below.
  7. Select Add next to your name.
  8. On the Tell us your Identity Protection PIN screen, update the six-digit number and then Continue.
  9. Select File in the left menu.
  10. At the Welcome back screen, select Continue. (Don't select Fix my return, you've already done that.)
  11. Follow the instructions to proceed with the filing process.

What if my Identity Protection PIN matches my Notice CP01A?

It could be that the info in the IRS database is incorrect. You won't be able to e-file even though your information was entered correctly. Instead, we'll help you file your return by mail.

  1. Select File in the left menu.
  2. At the Welcome back screen, select Continue.
  3. Next to Step 3: Get ready to save and file your returns, select Start.
  4. Select File by mail and follow the instructions to print and mail your return.
  1. Open (continue) your return in TurboTax.
  2. Select Fix my return.
  3. Follow the onscreen instructions to reenter your 2021 IP PIN and re-file your return.

To fix this rejection, you'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping the menu icon in the upper-left corner, then selecting Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online using the instructions above.

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