Why am I unable to create a new account when using my existing email address on TurboTax?

by TurboTax •   
Updated September 29, 2026 2:09 PM

Some TurboTax Online customers may be experiencing an issue when trying to create a new account using an existing email address. An error may show " This email address has already been taken".

We’re currently working to resolve this issue. If you’d like to receive progress updates, sign up below.

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