Sign in to TurboTax using a phone number or email

Below is the full transcript for the above video.

What do you do if you can't log in?

If you forgot your username and password, but still have access to the phone number or email on file, you can still access your account. Using your email or phone number is the fastest way to get back into your account.

Here's what you do:

One, go to our sign in help page. Two, enter the phone number, email address, or user ID for your account.

Now, if you enter a phone number or email address, we'll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.

Next, enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it's really you.

When prompted, reset your password or you can select Skip. This should get you back into your account.