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How do I update a declined credit card for a TurboTax Advantage order?

SOLVEDby TurboTaxTurboTax Windows137Updated January 24, 2022

Before you begin, have your "declined payment" email handy.

  1. Start by looking up your order at our Check Your Order Status page.
  2. Enter the info requested on the declined payment email, then select Update.
  3. Enter your TurboTax Advantage login info if requested.
  4. Now update your billing info.
  5. Your order should now be complete.

If you need to confirm or update the credit card info on file with your subscription:

  1. Sign in to your TurboTax Advantage account.
  2. Once you've signed in, select Billing and shipping info, then the TurboTax Advantage info radio button.
  3. Select Edit to confirm or update your payment, billing, or shipping address.

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