TurboTax FAQ
TurboTax FAQ
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Check Your Internet Connection (Windows)

Successfully connecting to the Internet is crucial for getting TurboTax updates and ensuring your completed tax return is accurate and ready to file at tax time.

To check your Internet connection, follow these steps:

  • Start your browser and go to a Web site that you haven't visited in a while. If you cannot access the site, your connection is not working. Contact your ISP for assistance.
  • You may need to set up your firewall software so TurboTax can download updates and state programs.

If you are still having issues, you can try power cycling your modem and router (if you have one). To do so, unplug both your modem and router for a couple minutes. Then, plug your modem back in, waiting until it has completed restarting before doing the same with your router. Typically, you can tell if a router or modem has started up when all the lights have stopped flashing and remain solid.

For further help with your internet connection, check Microsoft's support articles for Windows XP and Windows Vista/7.