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TurboTax Help

Error Code 2 - Internet connection issue

Error Code 2 can occur in several areas of TurboTax, like attempting to connect to the Internet to update, importing financial information, or transmitting a return when filing or downloading. The error messages can differ, depending on where they're displayed, but will always be related to Internet connectivity.

  • If you have a firewall installed on your computer, see your firewall documentation for information on how to configure it for use with TurboTax. We've got some basic steps you can start with.
  • If you use a router or other Internet-splitting device, you may need to update its firmware. Refer to your router manufacturer's website for specific details. If you use DSL and a router, you may need to adjust the router's MTU settings.

If you're trying to import financial data and are still having problems

  1. From the TurboTax File menu, select Import, then select From Financial Partner.
  2. You may see a screen showing that the financial partner information is downloading. Do not cancel the download. If the error message appears, select Cancel.
  3. When you get a message that the partner list could not be updated, select Continue.
  4. Select the name of your financial institution or payroll provider.
  5. Enter your login information and proceed.
  6. Allow your information to download. This may take a while and the screen may appear to freeze while your data is downloading.

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