How do I update a declined credit card for a TurboTax Advantage order?

Before you begin, have your "declined payment" email handy.

1. Start by looking up your order at our Check Your Order Status page.
2. Enter the info requested on the declined payment email, then select Update.
3. Enter your TurboTax Advantage login info if requested.
4. Now update your billing info. Your order should now be complete.

If you need to confirm or update the credit card information on file with your subscription:

1. Sign in to your TurboTax Advantage account.
2. Once you've signed in, select Billing and shipping info on the left side, then the TurboTax Advantage info radio button.
3. Select Edit to confirm or update your payment, billing, or shipping address.

Related Information:                                                       

• How do I update or confirm the info in my TurboTax Advantage account?
• How do I cancel my TurboTax Advantage subscription?

 

 

 

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

Did you use this procedure -

Go to this TurboTax website for billing - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

 

Edit Payment Info

Enter the new information and click on Save

Click on the icon in the upper right corner of the screen.  Click on Sign Out.