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Level 3
posted Oct 28, 2022 3:03:28 PM

Windows 11 TurboTax Desktop mouse disappearing inside TT window

Hi,

 

I installed Turbo Tax Premium Desktop Edition on a Windows 11 laptop.

 

It is weird, my mouse disappears inside the main Turbotax window.

It shows outside it, on the toolbar of TT but not inside.

 

I tried running as Administrator even though I logged in as admin user.

I followed this article Troubleshoot installation and running TurboTax for Windows : https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/troubleshoot-installation-running-turbotax-windows/L79TYvMhM_US_en_US?uid=l9t1erby

 

Any idea?

 

TIA

SSV

 

 

 

0 4 1356
4 Replies
Level 15
Oct 29, 2022 7:47:39 AM

You are probably going to need to speak with Support for this issue.

 

What is the TurboTax phone number? (intuit.com)

Level 3
Oct 29, 2022 2:19:56 PM

Thank you I did per your advice.

 

The support person saying that it is weird and he cannot see my screen. How to go to next step and resolve this issue?

 

SSV

Level 15
Oct 29, 2022 3:25:01 PM

you can find the cursor in WIndows 11 by pressing the Ctrl key which will place a circle around it. Also, see if this is of any use.

https://answers.microsoft.com/en-us/windows/forum/all/mouse-keeps-disappearing-windows-11/ec74698e-d58c-4461-b6d5-7e79e5bbf8c3

Level 3
Oct 29, 2022 5:02:08 PM

Thank you, by pressing the Ctrl key able to find the mouse and followed the link helped. 

 

I am able to solve it as below:

- I used from other internet search - added a wireless mouse. I updated the mouse drivers. 

- Restarted. Everything is good!

 

Resolved. Thanks