Are you a California filer who chose to pay your TurboTax fees out of the Federal refund?
It should have been possible to remove Premium Services prior to filing by removing the option to pay your fees out of the Federal refund, removing Premium Services, and then paying upfront with credit card, debit card, or prepaid debit card.
https://ttlc.intuit.com/questions/2154391-how-do-i-remove-the-premium-services-fee
You can discuss your issue with TurboTax Customer Support by phone. To get a phone number, fill out the small form at the link below. Enter a short question or a few keywords. You will be assigned a phone number based on your issue. The phone number will not display when they are closed.
TIP: When you type your question into the form there, do not use the term "refund", or it may send you to an automated phone hotline to check on your tax refund. Instead, input something like "billing issue" or "speak to an agent about my fees."
Are you a California filer who chose to pay your TurboTax fees out of the Federal refund?
It should have been possible to remove Premium Services prior to filing by removing the option to pay your fees out of the Federal refund, removing Premium Services, and then paying upfront with credit card, debit card, or prepaid debit card.
https://ttlc.intuit.com/questions/2154391-how-do-i-remove-the-premium-services-fee
You can discuss your issue with TurboTax Customer Support by phone. To get a phone number, fill out the small form at the link below. Enter a short question or a few keywords. You will be assigned a phone number based on your issue. The phone number will not display when they are closed.
TIP: When you type your question into the form there, do not use the term "refund", or it may send you to an automated phone hotline to check on your tax refund. Instead, input something like "billing issue" or "speak to an agent about my fees."
i want you to refund my money. I never authorized this transaction
@jdsmith041671 You can have that discussion with customer support. We cannot help with refunds in the user forum. However, if you chose to have your TurboTax fees deducted from your federal refund, you did agree to the refund processing fee so that the third party bank would extract your fees and send you the remainder of your refund.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday