Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 29, 2021 10:34:04 AM

Why is your system not working on my computer but it works on my phone

0 1 89
1 Replies
Expert Alumni
Mar 29, 2021 10:56:51 AM

What operating system are you using?   TurboTax runs best on Windows 10 with the Chrome browser.  Try clearing your browser cache and cookies on your computer.   Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.  On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.  Each browser has a slightly different method for deleting cookies. Choose the browser you're using: