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Returning Member
posted Mar 9, 2022 12:38:17 AM

Why is turbo tax taking out extra money that it is not suppose to? I can understand a third party is involved but nothing was said about us being charged an extra fee?

0 4 1926
4 Replies
Level 15
Mar 9, 2022 7:10:37 AM

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99   or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

Returning Member
Mar 9, 2022 4:33:26 PM

I am very AWARE of the fees that turbo tax charged to do my return it was an AGREEMENT to have a certain amount taken out! There was an extra charge that was taken out by the third party called Tax Products Group (TPG), a TurboTax partner, there was no agreement signed that they were suppose to be taking out anything! So lets not get this confused! I have seen other comments on here that are having the same issue that this company is taking out more money out of their return than what was agreed. 

New Member
Feb 28, 2024 3:20:46 AM

my fees were to be 78.00 and they took 200.00 why

Expert Alumni
Feb 28, 2024 6:49:15 AM

To see your fees, click on My Account then Tools then My Fees.

 

Note: that there's a $40 processing fee charged by the third-party bank that handles the transaction. The fees will display when you get ready to file. 

You do not need the Refund Processing Service to e-file and process your refund, and refund processing won't slow down or speed up your refund

 

If your TurboTax Online fees are higher than you expected them to be, then you probably upgraded to a version of TurboTax with more features, or added a state or an add on or optional service.

 

For more information about these fees:

 

·       How do I remove the Refund Processing Service?

·       Can I switch to a lower-priced version of TurboTax Online?

·       How do I delete my state in TurboTax Online?

·       Can I remove PLUS?

·       Can I remove MAX?

·       How do I remove the Premium Services fee?

·       Why am I being charged for TurboTax Federal Free Edition?

·       How do I pay my TurboTax Online fees?

 

Please click here for TurboTax pricing. 

 

Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.