That was the stupidest answer ever. I never needed to recover my account. I needed to "SPEAK" with a real live human being. Relying on bad programming of man-made artificial intelligence that can only use an AND, NOT, OR, or NOR gate to make a decision, is no replacement for a real live person that can listen to the issue and speak intellengently back concerning a problem that was not in its pre-programed database. Your company relying on this method of communication is going to loose you a lot of customers and money in the long run. Put real people on the phone.