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Returning Member
posted Feb 24, 2022 7:12:16 AM

Why is my account saying it’s closed???!!!

This is BS. I’ve never had a problem accessing my account until now. Can you please tell me what the issue is? I’ve reached out multiple times with 0 help

0 1 226
1 Replies
Level 15
Feb 24, 2022 7:17:15 AM

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have