Why is it trying to charge me $145? It said it was free.

New Member

Jun 4, 2019 9:09:39 PM

Due to IRS adding new changes within the Schedules, there are now situations in which an upgrade may be needed. You are able to begin your tax return using TurboTax Free, but if you do not qualify for TurboTax Free, you will be prompted to upgrade.

Please see the following link for tax situations covered in TurboTax Free Edition.

https://ttlc.intuit.com/questions/1913043-is-turbotax-free-edition-right-for-me?jump_to=answer_33346...

If you don't qualify for TurboTax Free Edition, you may qualify for TurboTax Free File Program.

Here is more information on TurboTax Free File Program.

https://ttlc.intuit.com/replies/3301359

You can follow the instructions in the following FAQ to switch to the Free File Program.

https://ttlc.intuit.com/replies/3491786

To see a breakdown of your charges, please follow the instructions in this FAQ

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online?jump_to=answer_....

As long as you haven't paid, registered, or deducted the TurboTax fee from your refund, follow the directions in this FAQ to remove all unwanted add-ons.

https://ttlc.intuit.com/questions/1901213-what-can-i-do-to-reduce-my-fees?jump_to=answer_3301994

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Why is it trying to charge me $145? It said it was free.