☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 5, 2021 8:52:53 AM

Why is it asking me to upgrade and pay $40

a refund of 498 and I have been asked to upgrade and pay, WHY?

0 4 607
4 Replies
Intuit Alumni
Feb 5, 2021 12:14:51 PM

Once you attempt to enter information that is not supported by the Free Edition of Turbo Tax, the system will prompt you to upgrade to the most suitable version. The  product guide below details the various options; you may click on the  blue links within the FAQ to learn more about each version and the tax situation it supports.

 

Turbo Tax Versions

New Member
Mar 3, 2021 10:18:09 PM

i try to do electronic file but I can't because the system ask me for $40 or I can't complete it .

New Member
Mar 3, 2021 10:22:26 PM

there's no word thanks anywhere and before field , there are payment and ask me

to deduct from refund or pay by credit card , what I do ?!!

Intuit Alumni
Mar 4, 2021 12:56:46 PM

If the system is prompting you to pay a TurboTax fee then you may have an upgraded version of TurboTax. You can review what version you are using by following these steps:

  • Sign into TurboTax Online
  • Continue your return by click Taxes > Tax Timeline > Take me to my return
  • Once your return loads, in the top left corner next to the TurboTax Logo you will see the name of the current version you are using. 

 

To pay your TurboTax fee please see this: How can I pay my TurboTax Online fees?

 

Please let us know if you have any other questions.

@galig001