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Level 1
posted Apr 14, 2023 4:53:23 PM

Why does Turbo Tax deceive you about the cost of the e-file

While completing the E-file in the program it showed it cost $20 to e-file State. It also showed a $10 credit bringing my cost to $10. When paying on the Intuit site they charged $25 with a $10 credit bring my cost to $15 dollars. $5 isn't a big deal but across thousands of customers it will add up fast. 

 

Seem deceptive to me, anyone else?

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2 Replies
Level 15
Apr 14, 2023 5:01:51 PM

Read the very fine print that tells you the fees are subject to change.   And....every year the fees increase on March 1.  You can avoid the state e-file fee altogether by printing and mailing the state.

Level 1
Apr 19, 2023 1:32:11 PM

I would understand subject to change if the change in price didn’t happen in the 1 minute it took to go from the program to the website.