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New Member
posted Apr 10, 2024 6:04:16 AM

Why does my screen not show the words but only the radio buttons I have to select?

I have to select an answer but I the buttons to select are nor labeled. This is obviously a software problem. This happened yesterday and I had to speak to a live person to tell me what should be on the screen. Now it's happening again.

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1 Replies
Expert Alumni
Apr 10, 2024 6:31:37 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.