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Level 2
posted Jun 4, 2019 11:11:42 PM

WHY DOES MY ACCOUNT SETTINGS SHOW BILLING N SHIPPING CD/DOWNLOAD

When accessing My Account Settings it has listed my name/address/ etc information. below that it shows  Billing and Shipping.......Turbo Tax CD/Download.. I d0 not do Turbo Tax using a CD/DOWNLOAD. I do my Turbo Tax "Online" . Why is Turbo Tax CD/DOWNLOAD shown on my account?

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1 Best answer
Level 7
Jun 4, 2019 11:11:42 PM

It shows that for everyone.  That section doesn't reflect the actual product you are currently using.  Its for updating billing and shipping information.  The edit button for that item takes you to your account details for billing and shipping information, which you would want to make sure is up to date if you ever needed to order CD/Download products (this year or prior years). 

1 Replies
Level 7
Jun 4, 2019 11:11:42 PM

It shows that for everyone.  That section doesn't reflect the actual product you are currently using.  Its for updating billing and shipping information.  The edit button for that item takes you to your account details for billing and shipping information, which you would want to make sure is up to date if you ever needed to order CD/Download products (this year or prior years).