It could be caused by the Internet connection being unable to resolve the connection to our server for license activation.
Please follow the troubleshooting steps in the following article.
I have tried each of these options but still causing the same issue.
It can often be due to a USB drive.
If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then remove the USB drive/device. Then try launching the TurboTax program again. See if that solves the problem.
Or try it the other way around. i.e., if you had a USB device plugged in initially when you installed TurboTax originally, but don't now, then plug it back in and try.
THANK YOU!!! Finally someone was able to figure out what TT couldn't. This worked perfectly. I have 6 hours into phone calls with TT this year and they have no idea what is going on. Had the same issues with 2019 and had to fight for a new activation code when I only used the software on one computer. So, whoever you are, thank you!!
Jason
@Sigtoy wrote:THANK YOU!!! Finally someone was able to figure out what TT couldn't. This worked perfectly. I have 6 hours into phone calls with TT this year and they have no idea what is going on. Had the same issues with 2019 and had to fight for a new activation code when I only used the software on one computer. So, whoever you are, thank you!!
Jason
You're welcome. I'm glad it worked for you.
The same thing happened to me the other day when I had left a thumb drive in a USB port. Once I removed the thumb drive, it no longer asked for reactivation.
Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.
It can work both ways depending on what the system config was like at initial activation.
how do i restart turbotax,. i almost finished my federal return then stopped. now when i start its asking me to start a new return