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New Member
posted Jul 10, 2020 2:51:01 AM

Why did you charge me when you said it would come off my taxes that I still haven’t reserved

The people how helped me said that you would take then money of one of my reterns but I still haven’t gotten one of my returns and you took the money strate from my account I’m not ok with t

0 2 392
2 Replies
Level 15
Jul 10, 2020 5:22:42 AM

See this TurboTax support FAQ for payment of the TurboTax online account fees when the federal tax refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

Level 15
Jul 10, 2020 5:22:47 AM

TURBOTAX TOOK MONEY OUT OF MY BANK ACCOUNT

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.