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Level 1
posted Feb 21, 2024 1:15:14 PM

Why did TurboTax desktop delete my retun after days of incremental preparation and saving?

Attempted $20 credit card payment for Mich return.  Clicked on 'Credit card'.  TT atempted to save before going to CC com. (I guess).  Then said, can't do this. 'Unplug machinev (or device)."  I closed TT desktop.  Restart showed NO return.  Searched for file. Not there.  Says start over. Or go online.  What do I do? I've been using TT desktop for nearly 40 years.

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1 Best answer
Level 15
Feb 21, 2024 1:48:03 PM

.....that's unusual....make sure you are/aren't saving your file on a cloud drive...it might be in there instead.

...or USB connected of computer drive??

 

Desktop TTX creates a Temp file that begins with a "~", which saves most of your data as you go along, jsut in case your computer crashes.  That should be there.

 

 

1 Replies
Level 15
Feb 21, 2024 1:48:03 PM

.....that's unusual....make sure you are/aren't saving your file on a cloud drive...it might be in there instead.

...or USB connected of computer drive??

 

Desktop TTX creates a Temp file that begins with a "~", which saves most of your data as you go along, jsut in case your computer crashes.  That should be there.