Are you trying to efile or paper file? Are you receiving an error message in the filing steps? Please elaborate so that we may better assist you.
I have not filed electronically for many years. I have everything ready but I do not have an electronic number to enter. What can I do?
You may choose to enter your AGI for tax verification purposes. In 2018, this was reported on line 7 of Form 1040. The self-select PIN is chosen by the taxpayer and TurboTax does not have access to this information.
This is the message I get when I try to submit:
The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. Reject Code IND-031-04
Check the AGI on your 2018 1040 form line 7.
If you can't locate your 2018 return, you can request an online transcript or a copy by mail from the IRS website.
If the IRS keeps rejecting the return, you can print it and mail it in.
I am at the point of efiling both my fed and state but cannot get my password changed by entering the code from the phone text.
Are you receiving an error? Is your return being rejected? In the File menu, you will be taken through a series of three steps to complete your filing. Is your return being held up in this process?
@Robinson-reimink, are you speaking about your password used to login to your TurboTax account? It should not be asking you for a password in order to e-file. Is it asking for a PIN?