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Level 2
posted Apr 15, 2020 10:51:16 AM

Why cant I access my Turbo Card for my stimulus check?

I keep getting error messages on the app and the website. The customer service number has a busy signal. I filed with this card last year and I understand we should be getting our stimulus check the same way. Why is the apps and sites down? How will we receive our stimulus checks? Who can we talk to when we cant log in?

2 3 596
3 Replies
New Member
Apr 15, 2020 10:59:53 AM

having the same exact issue. ive never used this card. until this year. and im reading things about scams. so im not honestly sure hopefully someone can answer this.

 

New Member
Apr 15, 2020 11:10:21 AM

same issue i have.  the turbocreditcard website is down too

Level 15
Apr 15, 2020 3:31:44 PM

TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again.
Hang in there!! Thanks for reporting it to the community.