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New Member
posted Apr 15, 2025 10:20:38 AM

why cannot i confirm payment My Refund is 0 just need to file and it will not let me ?

i keep hitting Confirm payment but nothing happens?

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1 Replies
Expert Alumni
Apr 15, 2025 10:25:58 AM

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

 

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