Why can't I get turbotax to connect to the internet to activate my turbotax desktop. I have internet and already set up exceptions etc with my virus/firewall software?

I am having the same issue.   I resinstalled as an Administrator.  Launched the TurboTax2024 as an Administrator and the same issue appears.  Connect to Internet to Activate.   I have used a different intenet provider, used my hotspot, used my wifi and even went to Starbucks.  All the same message appears.  How to bypass or resolve this issue?

based on a large number of postings here about inability activate TT and a spike of outage reports on downdetector.com this afternoon it's probably an issue on the TT side.

https://downdetector.com/status/turbotax/

Same issue. Can't get past the activation screen - it says no internet. Even though it already used internet on the desktop app when it made me log in to my Intuit account. Tried turning firewall off, running as administrator, everything but can't figure it out. Let me know if you figure it out....

Same problems here. Think I'll just shut it down and wait for TT to fix it.

Same issue for visibilty.

It took me an hour to figure mine out.  I found cryptic post to do the following:

To activate TurboTax 2024 without internet, you can try the following steps:

1. Run TurboTax as administrator: Right-click the TurboTax icon or setup icon, select Properties, go to the Compatibility tab, and select the "Run this program as administrator" box.
2. Add trusted sites: In the Control Panel, under Internet Options, add https:*.intuit.com to Trusted Sites and set the security level to Medium.

Step 2 is incorrect, it should be:  https://*.intuit.com.  

When I performed both steps - it finally activated.

I couldn't deal with it any longer ... had lunch and killed some monsters in my online game ...

Came back and hit the "try again" button and it worked. 

Must have been on the TT side as mentioned above.  I didn't do anything but walk away for a bit.

Hope it keeps working, fingers crossed and they remember to feed the hamsters.  🙂

edit:  All kidding aside, it would be nice if Turbo Tax would confirm that the issue was Turbotax, not the customer side.

In other threads, folks have found out that there IS a problem with the TTX servers for the activation code.

Some got thru later some haven't....could be spotty until that server is fully fixed....but it is being worked on.

Should be fixed by tomorrow, so wait until then to try again.

Thank you SteamTrain!!!

I did get through this evening.

I had the same issue (also last year).

If you are running anti-virus (in my case, Norton), go to settings, applications and add the turbo tax program to give it permission. 

Worked right away.

I am going to put a note in my tax folder for next year so I don't forget.

Hope that helps.

Is this fixed?  Still seeing a number of posts where people are getting internet connectivity errors and can't activate the desktop software they purchased (myself included).

According to SteamTrain's post it should have been fixed over the week-end.  Problem sounded like it was the server that activates, not all the servers.

I have no way to know myself if that is the case.

In my chat with support, they also indicated that they thought it was fixed, but I still can't get past the error, and it's only happening on 2024 activation.

They are investigating ... will post back if I get a solution.

I was finally able to activate after creating a fresh user on my Mac and installing from that user.

1/20/2024. Still not able to connect to the internet. Did everything suggested by other replies.

Greg108: 

You should contact TurboTax directly if you have already allowed TurboTax software access through your anti-virus software.

There was a known intermittent connectivity issue around 1/10/25 that has been solved.  Can you please share more information about your operating system and version if you are still having a problem?

@Greg108 

I am running Windows 10, version 22H2, OS Build 19045.5371, 64GB RAM, 64 bit system, Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz 3.00 GHz. Using Norton 360. I have turned off every feature in Norton short of deleting the complete program. Still no success.

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

1. Type "environment" in the windows search bar. 
2. This will bring up "Edit the System Environment Variables" as a match. 
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
6. Click on each, then click on the "Edit..." pushbutton. 
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
8. This folder must, of course, exist for this step to work properly. 
9. OK out of all the dialog boxes and retry the install.     
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.     

I have the same problem on my TurboTax 2024 and 2023 Desktop apps. I checked my TurboTax 2023 from last year and it does the same thing trying to open the installed software. It will download the TurboTax 2024 software onto my hard drive connected through my Internet and will download and install updates to TurboTax but will not connect to the internet to activate the software. Help has indicated it is an Apple problem but this is not the problem it is TurboTax with no answers on how to fix this problem. This will be the end of using TurboTax for preparing my tax returns.

No TurboTax has not fixed the connectivity problem as I have been trying everything for almost two weeks and I am still not able to connect through the internet to activate TurboTax. It will download any updates to the software and install them but then indicates "no internet connection" in order to activate my software. No help from TurboTax as they said I am the only one with this problem.

I had such high hopes for this to work. I followed your instructions to-the-letter. Program does not connect to the internet. Went back to double check that the changes were still there and correct. Then took an extra step and deleted turbo tax and reinstalled. Still no success. Checked to insure that I was indeed connected to the internet and that it was functioning properly. I have another laptop with windows 11. I hate windows 11, but will install the program there and see if it will works. I will update you at that time. Wish me luck.

That is indeed not true. I have tried every suggestion noted on this web site. If and when I succeed, I will update to you.