Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Feb 22, 2020 11:02:01 AM

Why can't I copy/paste passwords into the import brokerage logon screen?

1 18 3245
18 Replies
Intuit Alumni
Feb 24, 2020 10:25:51 AM

In order to copy/paste the password, you will need to ensure the password is actually showing such as Password123 not showing as ***********. When copying please use the Ctrl + C, and paste using Ctrl + V. 

Level 2
Feb 24, 2020 1:35:38 PM

 

 

Level 2
 

Still does not work.  I'm using the downloaded (local) version, not the web version.  It is fully updated.

 

I copied using cntrl-C and pasted using cntrl-V.  To make sure there's not something funny with LastPass, I even tried copying/pasting to Notepad (password pasted correctly) and then copying again and cntrl-V pasting to TurboTax.  ZILCH

 

Please advise.

Intuit Alumni
Mar 1, 2020 2:19:39 PM

Does the password enter at all? If it does but it's greyed out then you can try backspacing the last character of the password and then retyping the last character. If it's not pasting any of the password, then you will need to manually type the password. 

Level 2
Jan 26, 2021 5:03:15 PM

This doesn't work for me. I have this in Lastpass and I use the copy function.

The password can be pasted into notepad via ctrl-v fails when pasting into turbotax.

I can paste the username,

 

Typing a 24 character password is  huge chore.

Intuit Alumni
Jan 26, 2021 6:48:00 PM

When copying, are you using the mouse to copy or using Ctrl+C ?

Level 2
Jan 26, 2021 7:03:05 PM

I use the drop down for last pass via the mouse. I click on the "copy password" link.

It pastes via Ctrl-V into notepad.

New Member
Feb 21, 2021 8:00:52 AM

This is definitely a bug in TurboTax. Paste into the password doesn't work. The Menu Edi:;Paste does not paste into the password field, but it does paste into the Username field.

 

I'm guess Intuit didn't want people to be able to copy from the password field, so they disabled the edit menu functions there. This, unfortunately, disables the paste function.

Intuit: FIX THIS.

Level 2
Feb 26, 2022 9:42:52 AM

Copy/Paste, CTRL+V, and Edit>Paste do not work.  It's pretty frustrating that I can't copy MY 20-digit password into MY tax return software!  It's a pretty easy fix, and there are SEVERAL posts on this subject.

Intuit Alumni
Feb 26, 2022 10:06:48 AM

@dsmith5010

 

It is for security purposes that specific sites do not allow you to copy and paste your password and user name.  Please try typing your password in and it should allow you to proceed.  

 

Level 2
Feb 26, 2022 10:34:31 AM

@HeatherPLO 
Sorry, but this reduces security. I don't know my password. I haven't known my password for YEARS.

I know the password for my  password manager and then I have a unique incredible complex long password to long into my various financial websites.

 

NONE of them block my password manager from allowing me to copy passwords in. This is might be a reason given but it is not valid.
If the site doesn't block paste on web it shouldn't block on turbotax.

COPY out is another story, that can not be allowed. PASTE is a good thing.

 

I literally can't type the password. It is too long, to many random characters...

As an example...

57*nAi96MlkdeAnp!SxcA%zpM5^qQSyUY8#3en*ZdsSOR
Not a password but one of the same length I use on one of my websites.

I figure there is zero chance I will able to type this in and nor do I want to even try.

 

Note: This SAME website is stored in Quicken and I was able to paste in there. (I know you don't support Quicken anymore).

Level 1
Feb 26, 2022 6:20:50 PM

Please explain what possible security purpose is served by restricting the pasting of a password. 

Level 2
Mar 15, 2022 12:25:54 AM

I agree that preventing pasting of a password serves no benefit at all. Companies make random rules like this for passwords. It is very annoying.

 

However there is a workaround, not a straight forward one though unfortunately. I use a keyboard shortcut tool 'AutoHotKey' which has an option to type the clipboards, and it helps with exactly such situations. Type out text in clipboard - Ask for Help - AutoHotkey Community

New Member
Feb 3, 2023 9:08:32 PM

I agree 100%!  Even my password into TurboTax is like yours - 32 random characters.

Level 1
Mar 22, 2023 2:39:53 PM

You must not have tried this yourself. In the import field for the brokerage password, you cannot use Control V paste option. 

Level 1
Mar 22, 2023 2:44:24 PM

I did the exact same thing.  Come on TurboTax, fix this. I have a very long password from LastPass. You also make it where you cannot see the password you are typing in, so no wonder I keep having an issue. 

Level 2
Apr 3, 2023 6:25:07 PM

I have the exact same problem. I am beyond frustrated with it. I can't tell if I typed it right or not. I use Lastpass too and this is MORE than annoying. It makes the product darn near unusable! I use it to import all kinds of stuff and it makes the product VERY HARD to use!

 

FIX IT!

Level 1
Apr 17, 2023 8:48:03 PM

I like the "try typing your password in" as in "if you fail, too bad"

This is LESS SECURE! Password managers are a thing, and they are more secure than easy to type in passwords. This is the last year I'll pay for this poor of an interface.

I can't believe Intuit thinks it's better to disable pasting into password field. What's worse is they also make it hidden! So there is no way to verify you typed it correctly.

So, if you use a password manager, like I do, instead of securely copy and paste, with auto clipboard destruction, I have have my password viewable, on screen, long enough to carefully type in each character and hope I don't mess it up. This means that

1) my password is exposed, on screen, much longer

2) I have to have an easy to type password so I don't mess it up

 

Frankly, TurboTax hasn't been worth it since the tax law changed to make minimum deductions higher.

 

FIX THIS before you lose more customers. 

Level 2
Feb 6, 2024 4:00:19 PM

Vanguard and Fidelity have provided workarounds for this idiotic "security feature."

 

Other financial institutions have not.