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posted Apr 6, 2023 7:08:26 PM

Why am I only given the option to e-file? I m not getting a tax refund.

On the page to choose how to file I choose "Print and mail". Then I get the message "WE have determined it is best for you to e-file. I am having to pay more tax and will not need a "Speedy" tax refund.  WHY!



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1 Replies
Intuit Alumni
Apr 7, 2023 8:23:46 AM

@wregils9 

 

Can you please try the steps provided below to see if that resolves your issue:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try using a different web browser.  If this does not work, please respond back here and let us know.