Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 6, 2019 1:52:07 AM

Why am I continually seeing blank pages in TT Premier. When this happens I am forced to go to a form. Sometimes there isn't a form. So what do I do then?

The help desk wasn't helpful.  After 45 minutes and 3 updates, the help desk person gave up.

0 1 235
1 Replies
Level 15
Jun 6, 2019 1:52:10 AM

... this is the likely issue with anyone with a blank page during the running of Desktop TTX software.

.......TTX should only be installed and run as an Administrator..not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

Exit TurboTax....then:

 1)  right click TurboTax 2018 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

_________________

This has fixed the problem for a number of users now.