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posted Jun 4, 2019 8:19:25 PM

Why am I being charges DOUBLE for services that are in both deluxe and premier when you choose to up grade to the next level??????

I chose to up grade from deluxe to premier to get more coverage for my self. I do not understand why I am being charged for both the deluxe package and the premier package. I see this as being charged for two different packages when I only chose one. When being asked to up grade this was never explained that I would be charged for both. If I knew I would be charged for both I would have never chosen to up grade my package. I WILL NOT use turbo tax again unless you cancel the charge for the deluxe package to where I do not have to pay for it. I will also tell all my friends, family and co workers what has happened and erg them NOT TO USE turbo tax.  

0 2 1287
2 Replies
Level 15
Jun 4, 2019 8:19:26 PM

Verify that you are being charged for both the Deluxe and Premier online editions.  Upgrading from Deluxe to Premier would only have you pay for the Premier edition ($79.99)

Use this TurboTax website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

Or -

To access your current year online tax return sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View order details

For any type of billing issue or refund you will need to contact TurboTax support and speak directly with a support agent.
Use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Jun 4, 2019 8:19:28 PM

If you already paid for Deluxe you should only pay the difference for Premier.  And state is a separate 39.99 charge.  And if you want to have the fees deducted from your refund there is an extra 39.99 Refund Processing Service Charge (44.99 in California)

You can see the Online fees here,  <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/personal-taxes/online/">https://turbotax.intuit.com/personal-taxes/online/</a>

How to Preview Online Fees
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/4202093">https://ttlc.intuit.com/replies/4202093</a>

If you are getting charged for something extra, Here's how to remove the various extra fees
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3301994">https://ttlc.intuit.com/replies/3301994</a>