Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 2, 2025 2:34:00 AM

Why am I being charged $178 for Turbo tax ... I've been with them 10 years and I've never paid

0 1 718
1 Replies
Level 15
Jun 2, 2025 2:38:50 AM

If you haven't already paid, you may be able to remove your charges and return to Free Edition.

   

You appear to be using Live Basic (at least that's what is shown under your question.)   The LIVE products are not free.   That Live feature adds a consider amount to one's fee.  Live Basic is essentially Free Edition upgraded to a Live product.   The LIVE products include on-demand help from a tax expert during routine preparation and if desired, a review of your return prior to filing.   As long as you stay in a Live product, there will be a fee.   If you don't want it, you may be able to remove the Live product, and hopefully go back to Free Edition.   

 

FAQ:  How do I remove TurboTax Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312