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New Member
posted Apr 16, 2025 2:44:01 PM

Why am I being charged $138 when I qualify for the free version

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1 Replies
Level 15
Apr 16, 2025 2:53:16 PM

Your post shows you are using the Live Basic online edition which is not free.

 

See this TurboTax support FAQ for viewing your fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m9kgtnj8

 

See this TurboTax support FAQ for removing certain fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3yEYs_US_en_US?uid=m9kgudz9

 

See this TurboTax support for downgrading your account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m9kgw4mq

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.