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New Member
posted Jul 8, 2025 2:45:12 PM

Who do I contact if my 2023 taxes was rejected but paid turbo tax

I tried to do my 2023 taxes it was rejected because of an IP pen for my husband trying to figure out how to file my taxes from 2023

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1 Replies
Level 15
Jul 8, 2025 2:50:13 PM

E-filing is permanently closed for 2023, so the only way to file 2023 is by mail.  You will have to print it, sign and date it in ink, and mail it in.

 

IDENTITY PIN

 

If you have a 6 digit PIN issued to you by the IRS you need to enter it in order to e-file.  Go to Federal>Other Tax Situations>Other Return Info>Identity Protection PIN and enter the six-digit PIN.

 

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

 

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.