While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".

When I reset my password for my Intuit/Turbo Tax account, I get the error message, "Hmm... it looks like we’ve hit a slight snag". Surprisingly, I then get a confirmation email for the password change. However, it does not allow me to login with this password. Please help.

2167

Intuit Alumni

Jun 4, 2019 2:34:24 PM

To access to your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

New Member

Oct 13, 2019 6:15:33 PM

I just got this several times in a row.

New Member

Oct 13, 2019 6:17:13 PM

And the above "account recovery" link doesn't work - it just redirects to a generic page.

New Member

Jul 14, 2020 6:56:06 AM

The recommendation does not work.

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While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".