Where is the TurboTax Self-Diagnostic Tool?

The old link I had for the tool states it has moved, but I cannot seem to find it anywhere. It used to be "turbotax-self-diagnostic-tool-for-windows-installation-assistance".

Thanks in advance.

2577

1 Best answer

Level 15

Aug 2, 2019 1:40:30 PM

It may no longer be available. The last post for someone using the tool was from 2017.

See this TurboTax support FAQ to Troubleshoot installation and running TurboTax for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718

Your best bet is to contact TurboTax support for assistance with any installation issues.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15

Aug 2, 2019 1:40:30 PM

It may no longer be available. The last post for someone using the tool was from 2017.

Your best bet is to contact TurboTax support for assistance with any installation issues.

Level 2

Aug 2, 2019 2:02:16 PM

I have it installed on my computer and it worked this year, but it appears to be obsolete. I was able to open the application, but received, "Not Responding" when I tried to run a scan and/or the program shut itself down.

Thank you.

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Where is the TurboTax Self-Diagnostic Tool?