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Level 3
posted Mar 10, 2024 1:43:46 PM

Where is the red box that says expert help?

0 4 508
4 Replies
Expert Alumni
Mar 10, 2024 1:56:38 PM

In TurboTax Online, click on Live Tax Advice in the upper right hand corner of the screen.

 

See also here.

Level 3
Mar 10, 2024 2:08:45 PM

I must be in a different universe. 

There no LIVE TAX ADVICE in the upper right hand corner of the screen that opens from that link.

or any other corner....

 

Level 15
Mar 10, 2024 2:15:24 PM

@ranamaska wrote:

I must be in a different universe. 

There no LIVE TAX ADVICE in the upper right hand corner of the screen that opens from that link.

or any other corner....

 

It is only available if you are using the TurboTax online Deluxe edition or higher and are accessing the 2023 online tax return.  (May not be shown if using the Free edition)

If you are using the TurboTax desktop CD/Download editions, it is Not available.

 

Top of the online program screen -

 

 

Level 3
Mar 10, 2024 2:21:59 PM

now I know it is not available